Support:

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Of The Lenz's expert team is always there to assist you with every single detail of your session with us. For every new studio session, before you book, the team members will have a detailed discussion with you to help and confirm the booking process.

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We will follow your concepts and ideas and apply our creativity to produce the best out of your product. If you are having any special angle or multiple arrangements or setups in mind, just make us know briefly about it.

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Services Include:

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1. Types of Product/E-Commerce Photography we provide – Flipkart/Amazon/E-Commerce website upload/Catalog, Packaging, Advertising, Editorial or Journals, Creative Concept.

2. For e-commerce portals like Flipkart, Amazon, etc. we deliver ready images to upload directly as per the specifically required measurement.

3. 15 High-quality color digital images - 3 Product varieties * 5 images @ Rs. 5500/- (Minimum 3 products must to avail the package. Number of products can be added with an additional cost per Product. Rs. 250/- per Product. Contact us for quote)

4. Shooting can be done at our studio – it’s a tailor-made custom process. Transport and/or delivery charge from the company. (contact us for details)

5. Guaranteed on-time delivery.

6. Delivery in 3 days from the shooting date and is online. The client must give us online contact details at the time of the final booking. (delivery time will increase on including more Products)

7. The format of the final service is full and original resolution 300 DPI, CMYK, .jpeg, or .tiff files for printing. If the client demands the RAW files, no post-production will be provided from our side.

8. Product Videography is included in higher price ranges. (Contact us for a quote)

9. If online delivery is not possible for some unavoidable circumstances, our representative will deliver the final product in person at the client’s given address. No extra charges will be applicable.

 

* Physical Delivery may delay or changed due to Government holidays, Natural calamities, transport emergencies, social pandemics, &/or any social or political emergencies.*

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PAYMENT:

 

All sessions and packages (plus taxes) can be paid via cash (for local only), Paypal, Visa or MasterCard, UPI, Net Banking, and Popular Digital Wallets.

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CANCELLATION POLICY:

 

50% retainer fee applicable for the sessions.

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For Product/E-Commerce, Portfolio & Food Photography sessions, the client forfeits their session retainer paid to book the session. As previously stated, the fee can be credited towards a future session if the client reschedules the appointment by calling 5 days prior to the date of the session and re-booking at an agreeable date and time.

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For Weddings and Events, if for any reason the Client cancels before the wedding date, the Photographer will keep the event retainer fee paid to hold the wedding or event date as a cancellation fee. Cancellation must be made in sent in writing, by mail, or by e-mail. However, if the client requires to change the wedding date, I will do my best to accommodate the change and no fee will be charged as long as the new date is available and within five months of the original event date.  If I am not available for the new date, the original contract will be canceled and subject to the cancellation policy.

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If Of The Lens Production cannot perform this Contract due to fire or other casualties, strike, an act of God, or other cause beyond the control of the parties, or due to Photographer’s illness or emergency, then the Photographer shall return the retainer fee to the Client but shall have no further liability with respect to the Contract. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera or other media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer.